Refund policy
Return & Refund Policy
At AuraWear, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
Return Eligibility
To be eligible for a return, your item must:
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Be unused and unwashed
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Be in its original condition
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Have all original tags and packaging intact
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Be returned within [3days] of delivery
Items that show signs of use, damage, or alteration may not be eligible for return or refund.
Return Timeframe
Customers must request a return within [3 days] after receiving the order.
To initiate a return, contact us at:
Please include:
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Order number
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Product photos (if applicable)
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Reason for return
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed within [3 days]
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The amount will be credited to your original payment method or bank account
Please note that bank/payment processing times may vary.
Exchange Policy
We offer exchanges for:
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Wrong size received
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Damaged product
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Defective item
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Incorrect product delivered
Exchange requests must be made within [3 days] of delivery.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within [3 days] of delivery with clear photos/videos of the issue.
We will arrange a replacement or refund at no additional cost.
Non-Returnable Items
The following items are non-returnable:
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Products purchased during clearance or special sale
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Customized or personalized products
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Items returned without original packaging/tags
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Used or washed products
Return Shipping Costs
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If the return is due to our mistake (wrong/damaged item), we will cover the return shipping cost.
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For size issues or customer preference returns, return shipping charges may apply.
Contact Us
For any return, refund, or exchange queries, contact us at:
Thank you for shopping with AuraWear.